Posts Tagged ‘customer strategy’
Current Affairs - Saturday, August 9, 2008 8:20 - 1 Comment
Why Customer Focus Differentiates
Discover the benefits of customer focus and the link with customer loyalty and profitability..
Has this ever happened to you? You’re in a hurry. You want to complete your business and the person serving you is preoccupied with something other than serving you. Then when you are served, you might get an insincere apology for the delay followed by the completion of your transaction. If asked to describe this experience you would likely respond “That’s typical” or “It’s nothing more and probably a little less than I expected.” Continue…
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